DISPATCH AND DELIVERY
17. Shipments and types of delivery
17.1. Regardless of the product you may have chosen, Viver Melhor is committed to guarantee a quality delivery service to the delivery address the Customer indicates in the order form. You may request delivery of the articles to another address or with another natural person different from the one who places the order, as long as the delivery address is located in national territory.
17.2. Viver Melhor selects the ideal type of transport according to the characteristics of the Client's order and intends to guarantee that the delivery of the products is done in good condition. In any case, once you receive your order, we advise you to check it before signing the delivery note with the courier.
17.3 For mainland Portugal, the following delivery methods are available
17.3.1. pick up in shop, a method that does not incur any cost to the customer. As soon as your order is ready to be picked up at the shop, you will receive a notification by SMS and/or e-mail. Check our shop opening hours.
17.3.2 Delivery at extra cost. Faster, easier and more convenient, these delivery services work from Monday to Friday, and to make them, the customer will be contacted by the carrier via email or phone call.
17.4 If you live in one of the Autonomous Regions, your order will have to be made by email to email@example.com. Subsequently, a quotation will be sent to you with shipping costs included.
17.5 It is not possible to select different delivery methods for different items in the same order. Please note that when placing an order, the method you choose will be the same for all products in the cart. If you want different delivery methods per article, you will have to place separate orders.
17.6 For the purposes of these Terms and Conditions, an order will be considered delivered at the moment You, or any third party designated by You, take physical possession of the products, which will be proven by the signature of the order reception record at the agreed delivery address.
17.7 Upon delivery, You should inspect the packaging to check for any damage. If you find that the products are damaged, you must state so on the carrier's delivery note and take a photograph of the damage. If, when unpacking the product, it is found to be damaged, please send us this information to firstname.lastname@example.org, so that we can analyse its return.
17.8 Any claim of non-receipt of an order must be made within a maximum period of 5 days from the date of receipt of the shipping confirmation. After this deadline, Viver Melhor cannot be held responsible for the loss of the order.
18. Delivery Time Limits
18.1 The time period for the different delivery methods are estimated and start counting from the moment the payment is received. For mainland Portugal, the delivery of the order is usually made within 10 working days (subject to availability of all items in the order). For the Islands, the order delivery period may be longer, taking into account that it is done by sea transport.
18.1.1 Delivery within 24/48 hours for products in stock (for orders placed before 2pm the same day).
18.2 The delivery time for items that are not available in the warehouse will vary according to the supplier's availability.
18.3 Please note that during special promotions such as sales and/or free shipping, delays may occur in the dispatch of orders from our warehouses.
18.4 The Viver Melhor company will not be liable for the non-performance, or delay in performance, of any obligation which is due to a force majeure event, i.e. an event, act or omission, beyond its reasonable control (Force Majeure Event - which comprises any event, act or omission, beyond the reasonable control of the "Seller").
18.5 We will, so far as is commercially reasonable, endeavour to deliver on time. This is how we always do things as a rule.
18.6 Where possible we will attempt to deliver everything in one shipment. However, we reserve the right to split the delivery of your order, for example (but not limited to) if part of your order is delayed or not available from stock. In the event that we do split your order, you will be notified by e-mail of our intention to do so. The email address provided by you at the time of purchase will be used for this purpose.
18.7 For reasons related to transport organisation and the imponderables that occur daily in the routes of our drivers and assembly technicians, the Viver Melhor insignia does not schedule deliveries.
18.8 If you wish to reschedule your pick-up or delivery confirmed by our services, Viver Melhor reserves the right to charge the costs corresponding to the reorganisation of the preparation, logistics and administrative processes. Viver Melhor may make changes to the schedule indicated for the withdrawals service without prior notice.
18.9 In case of failure to deliver or pick-up, for reasons attributable to the Customer, the products will remain available and captive in stock for a maximum period of 15 days, for rescheduling. After this period, the products will no longer be held captive by the Customer and delivery or collection will depend on new stock availability/replacement.
18.10. Should the previous condition in 18.9 occur, Viver Melhor reserves the right to charge storage costs, counted daily until the effective delivery date, not exceeding 180 days, counted from the order date. After this period, the amount paid by the client reverts to the company and the client loses the right to claim the delivery.
19. Logistical Aspects of Delivery
19.1 Delivery is considered to take place on the ground floor of the address in question, and it is not the carrier's responsibility to transport the package to any room in the house or to upper floors.
19.2 If the delivery service sees a high risk of damage when transporting the items to the delivery location, they may advise against it. In this case, if the Customer wishes to oppose this advice, the transportation will be done at the Customer's own risk and Viver Melhor will not accept any costs resulting from the resulting damage.
19.3 Please note that Viver Melhor does not install any equipment. We also do not make any modifications, nor manipulate water, electricity, gas or discharges. We also warn that the delivery of some types of products, furniture for example, is only made up to your doorstep. For any clarification on this matter, please contact us.
Please consult the general conditions here.